Privacy Policy

Window Measure (“Window Measure,” “we,” “us,” or “our”) provides tools that help homeowners measure windows, doors, and related openings with AR/LiDAR assistance, organize renovation projects, and connect with contractors for quotes and installation. Contractors can manage leads, profiles, reports, and messaging through the same platform.

This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you use the Window Measure mobile application, website (including windowmeasure.com), and related services (together, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

This policy applies to homeowners, contractors, and other users who create an account or otherwise use Window Measure. It covers information collected through the iOS app, our website, in-app support flows, and communications with us (for example email to support).

We collect information you provide, information created when you use the product, and limited technical data needed to run and secure the Services.

• Account & profile: name, email address, password or authentication credentials, account role (homeowner or contractor), phone number if you add it, business or company details for contractors, and public profile content such as bio, service area, specialties, and portfolio images.
• Project & measurement data: project names and addresses or location details you enter, opening types, dimensions and measurement records, notes, qualification answers, privacy/communication preferences, and exported reports you generate.
• Photos & media: images you capture or upload for openings, reference photos, tutorials context, and contractor portfolio or profile media.
• Messaging: content of in-app chat between homeowners and contractors you invite or engage with, including attachments you send.
• Device permissions (when you grant them): camera and photo library for measuring and uploads; location to center maps or help find nearby contractors / set a service area; Face ID (or device biometrics) only to unlock sign-in on your device—we do not receive your biometric data.
• Billing: subscription and purchase status for Contractor Pro processed through Apple In-App Purchase and our billing partners (such as RevenueCat). We receive entitlement and transaction metadata needed to unlock paid features; Apple processes payment details.
• Technical & usage data: app version, device type and OS, crash or diagnostic logs, approximate IP address, and basic analytics needed to operate, secure, and improve the Services.
• Support communications: messages and attachments you send to support@windowmeasure.com or through support forms on our website.

We use information to:

• Provide core features: AR-assisted measuring, project organization, measurement review, report export, contractor discovery and invites, public contractor profiles, and in-app messaging.
• Honor your project communication privacy settings (for example limiting how contact details are shown to contractors).
• Authenticate accounts, prevent fraud and abuse, and keep the Services reliable and secure.
• Process Contractor Pro subscriptions and show correct plan limits and entitlements.
• Send service-related notices (account, security, quotes, chat, and product updates you opt into where required).
• Respond to support requests and improve product quality using aggregated or de-identified insights where practical.
• Comply with law and enforce our terms.

We do not sell your personal information. We share information only as described below:

• With contractors you invite or engage: project details, measurements, photos, notes, and messages needed to quote or discuss your job, subject to the privacy mode you select for that project.
• With homeowners: when you are a contractor, information you provide on your public profile, quotes, and chat related to their projects.
• Service providers: trusted vendors that host infrastructure, store media, send notifications, provide analytics or crash reporting, and process subscriptions (including Apple and RevenueCat), under contracts that limit use of your data to providing services to us.
• Legal & safety: when required by law, valid legal process, or to protect the rights, safety, or property of Window Measure, our users, or others.
• Business transfers: if we are involved in a merger, acquisition, or asset sale, information may transfer as part of that transaction subject to appropriate protections.

You can update profile and account details in the app. Homeowners can set communication privacy for each project. You can manage camera, photos, location, and Face ID permissions in iOS Settings. You can manage Apple subscriptions in your Apple ID subscription settings.

To request access, correction, deletion, or other assistance regarding your personal information, contact us at support@windowmeasure.com. We may need to verify your identity before fulfilling certain requests. Some data may be retained where required for security, dispute resolution, billing records, or legal obligations.

We retain account, project, messaging, and related data while your account is active and as reasonably needed to provide the Services, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. When you delete content or close an account, we delete or de-identify personal data within a reasonable period, except where retention is required or permitted by law.

We use administrative, technical, and organizational safeguards designed to protect information in transit and at rest. No method of transmission or storage is 100% secure; please use a strong unique password and protect your device.

Window Measure is intended for adults engaging in home improvement and contracting work. The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact support@windowmeasure.com and we will take appropriate steps to delete it.

We may process and store information in the United States and other countries where we or our service providers operate. If you access the Services from outside those regions, you understand that your information may be transferred to jurisdictions with different data-protection laws than your own.

Our marketing website may use essential cookies or similar technologies needed for security and basic functionality, and may collect limited technical data (such as IP address and browser type) when you visit pages or submit support forms. We use website contact submissions only to respond to your request.

We may update this Privacy Policy from time to time. We will post the updated version in the app and at windowmeasure.com/privacy-policy and revise the “Last updated” date. Material changes may also be communicated through the Services or by email when appropriate. Continued use of the Services after an update means you accept the revised policy.

Questions about this Privacy Policy or our privacy practices:

Window Measure Email: support@windowmeasure.com Web: https://windowmeasure.com/privacy-policy